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Matt Kasner is the head of product at PlayerZero, a cutting-edge company that serves as your AI product monitoring copilot. In this episode, Matt offers invaluable insights into how product people can avoid being replaced by AI through a balance of automation and empathy to deliver outstanding customer experiences. In our conversation, we explore a range of topics, including the importance of user feedback, effective strategies for utilizing AI, and time management in a fast-paced startup environment. Here's an overview of our discussion:
Introduction and background (00:00)
Emphasizing the human aspect in an age of automation (08:10)
User feedback and collaboration (20:00
Developing customer personas and understanding users (33:04)
Time management and efficiency in a startup (42:50)
Learning from customers and adapting strategies (46:58 - 52:07)
Conclusion and contact information (52:08 - 55:51)
Where to find Matt Kasner:
Where to find Max:
Podcast transcript linked here:
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